Shipping policy

We aim to dispatch the order within 1-2 business days using a trackable service (NZ post or DHL).
You will receive a confirmation email with tracking information once your order has shipped.

We ship to most countries worldwide, international shipping price will be calculated at checkout; FREE SHIPPING within New Zealand.

If your parcel hasn’t arrived within 3 weeks of receiving a shipment notification, please send an email at kiaora@kwokwaiting.com

Customs, Duties and Taxes | International

Order outside of New Zealand are shipped 'Delivery Duty Unpaid'. These customs/import duties/taxes are charged to the recipient of the parcel once the parcel reaches its destination country. These fees vary depending on where you live, we do not have control and information about the costs. Please contact your local customs before you place an order; also be aware that if these fees are required and are not paid the parcel may be returned or destroyed. In either case refunds for the cost of the product and shipping fee will not be available.

Please note that we do really hope the parcel can be delivered ASAP, however, we do not have control over this matter once the parcel is handed to the courier.